Troubleshooting on Ad Studio
What do I do if I forgot my password?
If you’ve forgotten your login information, you need to reset it through Spotify. Follow these steps to do so.
More help troubleshooting:
- Why wasn’t my ad approved?
- Why were my edits rejected?
- Does my ad stay paused if my edits get rejected?
- Can I target by language?
- Can I use interest, real-time context, genre, and fan base targeting all together?
- Why have my ads been paused?
- What if I receive errors when inputting my credit card?
- What if I have issues with invoices?
- What if there are differences in the amount on my invoices versus my Ad Studio account?
- Why is the amount I spent different from the budget I set?
- Why are previously targetable locations now unavailable?
- Other questions?
Can't find what you're looking for?
Our customer service team is here to help. Give us a shout.