Troubleshooting on Ad Studio

Why have my ads been paused?

Your account may have been suspended for reasons like missing too many payments or violating our terms of service. Please review and update your payment details if needed. Otherwise, reach out to us for more information or to request reactivation.

More help troubleshooting:

• Why wasn’t my ad approved?
  
• Why were my edits rejected?
  
• Does my ad stay paused if my edits get rejected?
  
• Can I target by language?
  
• Can I use interest, real-time context, genre, and fan base targeting all together?
  
• What do I do if I forgot my password?
  
• What if I receive errors when inputting my credit card?
  
• What if I have issues with invoices?
  
• What if there are differences in the amount on my invoices versus my Ad Studio account?
  
• Why is the amount I spent different from the budget I set?
  
• Why are previously targetable locations now unavailable?
  
• Other questions?