Troubleshooting on Ad Studio

Why wasn’t my ad approved?

Your ad might be rejected by Spotify for one of the following reasons:

• The ad fails to comply with Spotify's Advertising Terms and Conditions.
• The incorrect length (ads must be 30 seconds or less).
• The ad promotes or links to a Spotify competitor.

For a full list of audio ad guidelines, check out our audio ad specs.

For a full list of video ad guidelines, check out our video ad specs.

More help troubleshooting:

• Why were my edits rejected?
  
• Does my ad stay paused if my edits get rejected?
  
• Can I target by language?
  
• Can I use interest, real-time context, genre, and fan base targeting all together?
  
• Why have my ads been paused?
  
• What do I do if I forgot my password?
  
• What if I receive errors when inputting my credit card?
  
• What if I have issues with invoices?
  
• What if there are differences in the amount on my invoices versus my Ad Studio account?
  
• Why is the amount I spent different from the budget I set?
  
• Why are previously targetable locations now unavailable?
  
• Other questions?